In order to offer so many great OP designs and product colors, every product we sell is made to order. We do not have any physical stock that is pre-printed and ready to ship upon order.
Average processing time is 3 business days, however can fluctuate between 1 to 7 business days depending on seasonality and product availability. If you would like to enquire about processing time prior to placing your order please contact us at firstname.lastname@example.org
Please keep order processing time in mind when selecting your shipping option, as the time to produce your products will not change. If you require expedited shipping, this will only impact the delivery time after the product is produced.
We guarantee our product quality and workmanship 100%. All products are made to order and all sales are final.
Any product defects or decoration errors on our part will be replaced at no charge, however we do not accept returns or exchanges. Any product defects must be verified by our Customer Care team prior to any exchange. Once a product is verified as defective, we will replace the same item at no charge. We do not require you to return the item and we will not supply a return label. Defective items can be kept/discarded.
For product quality review, please send an email to email@example.com along with your order number, description of defect and attached pictures of the exact defect in question.
We can not refund or exchange items based on your selection of incorrect items, sizes, designs, spelling, etc.
If you have any questions before placing an order, please contact us so we can make sure you get what you want. We are here to make sure you have an awesome experience. Contact us at firstname.lastname@example.org if you have any questions.
Orders typically ship within 3-5 business days, however times fluctuate seasonally between 1-8 days. Please contact us prior to placing your order if you have any questions, especially if purchasing a product and need delivery before a specific date.
Time in transit is in addition to production time, so please keep this in mind before contacting us about your method of shipping selection.
When your order is shipped you will receive an email confirmation with tracking info.
We ship via UPS and Smart Post (a combined service offered by FedEx & USPS) and you can select the type and speed of service that fits your need. Delivery usually takes 2 – 8 business days (in addition to production time) and varies based upon on the type of service you select and the delivery location in the Continental United States.